Frequently Asked Questions
What is Deaf Adventures?
We are the first and only fully-Deaf-operated adventure company worldwide. All of our Adventure Guides are Deaf, native sign language users. Our small-group adventures consist of diverse activities including walking, hiking, swimming, kayaking, caving, sightseeing, and learning about history and legends in sign language. We are committed to providing an adventurous experience that is safe, educational, and respectful of the local community you are visiting.
What's the difference between joining a Deaf Adventure and doing it on my own?
Our Adventure Guides have visited every place and experienced every activity included in our adventures. We have selected the best of the best for our customers so that you can maximize your time and experience while minimizing your spendings. Our prices are comparable to what you would spend if you did it on your own but without all the hassle of looking for accommodation, trying to decide which place is worth visiting, or which activity is worth splurging on. Our Adventure Guides are also trained to share history and local legends in sign language to enrich your appreciation of a place. Last, but not least, you get to join a group of like-minded Deaf/sign language users and create lifetime connections!
What does the adventure price include?
All of our adventures include all accommodation, transportation, and activities mentioned in the itinerary. Some trips include meals and other expenses – please check the details section under the trip you are interested in for more information. Transportation to and from the starting and ending points of the trip are not included.
What is the accommodation like?
Deaf Adventures is committed to providing our customers with a genuine local experience wherever we travel to. Our diverse types of accommodation includes hotels, hostels, lodges, huts, and AirBnBs. Adventures that are priced on a double occupancy basis mean that you will share a private room with one other person (either with a person of your choice or an assigned roommate). Multi-day hikes often mean that we will sleep on dorm beds in huts. Whatever accommodation you’re staying at, we guarantee it will be clean and safe.
How do I know if I'm fit enough for an adventure?
Our adventures range from easy, moderate, and adventurous. Please check the details section under the adventure you are interested in for the required physical fitness level. Easy adventures consist of short walking/hiking trails that can be completed by anyone with reasonable physical fitness. Moderate adventures can consist of higher elevation walks that range from day hikes to multi-day hikes, or thrilling activities such as ziplining, rafting, or caving. Adventurous adventures can consist of extensive multi-day tramping that often requires more equipment, or activities that require experience and expertise. If you have any specific concerns, please reach out to us before booking.
Where are your adventures located?
Deaf Adventures currently operates adventures in New Zealand, United States, Mexico, and Indonesia. We are working on expanding Deaf Adventures worldwide. If you are interested in a Deaf Adventure in your country, please leave us a message under the Contact page.
Is insurance included?
Deaf Adventures has liability insurance that covers accidents and injuries that occur during our adventures ONLY within New Zealand. This does not cover any adventures overseas, or any personal travel cancellations, postponements, interruptions, or any medical expenses that are not caused by our adventures. For this reason, we highly encourage you to purchase travel insurance (e.g. World Nomads or Travelex).
What if I need to cancel?
We understand that sometimes cancellations are unavoidable.
For adventures that are less than 7 days in duration - if you cancel at least 30 days before your trip start date, we will refund you in full (minus the deposit). If you cancel within 14 days of your adventure start date, we will refund 50% of your payment (minus the deposit). Cancellations less than 14 days before adventure start date cannot be refunded.
For adventures that are 7 days or more in duration - if you cancel at least 90 days before your adventure start date, we will refund you in full (minus the deposit). If you cancel within 30 days of your adventure start date, we will refund 50% of your payment (minus the deposit). Cancellations less than 30 days before adventure start date cannot be refunded.
In the event that you need to cancel, please contact us as soon as you can.